FREQUENTLY ASK QUESTIONS (FAQ)
1) How
to match veil’s colour with outfit:-
• Know
your colour!
Normal colours like
white, off-white, soft cream, soft pink are’nt a problem to us but please be extra
careful when it comes to colour with
certain range.
• Pls pm or
e-mail us your
dress’ picture (pic with best resolution).
• If
possible, used corporate theme colour like “petronas green”, “celcom blue” or u can google
standard colour
pallet in the internet and e-mel us your colour pallet.
• Knowing
that your colour is
hard-to-explain, afraid of mismatch, u can send us your “perca”.
2) How
long does it take for custom made veil to finish?
• Usually
we’ll take within
2wks to finish.
However,
customer need to order at least 3wks before ceremony date. We’ll charge
extra rm50 for
rush order (customer will receive veil parcel <5working
days)
• We’ll
notice our customers if any delay in order due to certain difficulties.
3) What
is the shawl/headscarf size?
• The
shawls are adjustable and can be adjusted up to XL size for more coverage.
• We
are not taking any “non-syariah
design” shawl @ headscarf (especially front-bare shawl design). We most
encourage customers to wear the shawl with inner.
4) “I
suddenly change my theme colour, can I change my order?”
• After
3 days of finalizing your order, no change can be made. Your deposit can’t be
returned, instead the material that we purchased with the deposit will be given
back to you.
5) “Can I provide my own material for
my veil?”
• Yes!
U can have your best matching custom made veil and cut the price by giving your
own material.
• Less RM20 if
provide chiffon & Less RM60 if provide chiffon and lace.
6) “Do
I need to pay any deposit for the order & How much.?”
• Yes! RM50
deposited will be used to buy the materials of your veil.
• Customers
need to pay the rest after satisfied with the veil (according to the picture we
send either by e-mel or
pic uploaded on our fan page).
• We
will post your veil after full payment have been made.
7) Do
zahraveils
provide “beading service” for wedding outfit & how long does it take to
finish?
• Yes!
We also provide beading service with latest design either by us or customer. Outfit beading project
normally take 2wks - 1
month to finish.
• Special
price will be given for package (veil+headscarf+beading
outfit). Just send us your plain outfit
(without lace) for a great deal & more cost saving.
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